Customer Support Representative with German 51 views

CssCorp is a part of global information and communication technology company. We strongly believe our people are the reason for our success. Discover the idea of ‘SMALLPORATION’ and become a member of our team!

Currently, for one of our clients, a global leader in interactive and digital gaming entertainment, we are looking for:

 

Customer Support Representative with English and German

 

If You are an enthusiastic and energetic person, full of passion and creativity and striving to get to know new technologies, products and services – this might be the job for you!

 

On this position you would…

  • Answer all customer contacts (calls, chats, emails, messaging)
  • Document customer contacts in the provided tracking system
  • Use knowledge base tools and other resources to provide answers to customer questions
  • Make product recommendations and assist customers in completing product purchases
  • Contact customers for any follow-ups or escalations
  • Capture customers’ feedback

Requirements:

  • Excellent English and German skills
  • Great communication and soft skills
  • Advanced questioning/probing skills. Knows what to ask and when to ask.

Computer/keyboard skills:

  • Typing Speed of 40 (or more) words per minute
  • Computer literacy
  • Proficiency with MS Office and Web browsers
  • Aptitude for learning, understanding and conveying services to members
  • Strong problem solving and customer handling skills

 

Other Skills:

  • Basic knowledge of gaming is preferred. If you are a gamer, that is an added advantage
  • Ability to navigate multiple systems to identify answers and relay information to customers efficiently
  • Ability to interpret and apply a comprehensive set of policies and procedures appropriately
  • Attitude to continually learn and take on new information on products and policies and procedures

What we offer:

  • Competitive salary
  • Private medical care (Luxmed)
  • International environment
  • Group life insurance
  • Other benefits, including fully paid MultiSport card, pizza day, Christmas bonus

More Information

  • Only candidates can apply for this job.
Share this job