Oferta pracy

Service Administrator with English

Hemmersbach Central Support

Polska, dolnośląskie, Wrocław  
2018-11-30 2018-12-30

Opis firmy

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Opis stanowiska

Your Task
- Opening, monitoring and updating incidents in our ticketing system
- Contacting customers via phone or e-mail while maintaining positive relationships with our corporate customers
- Active communication and troubleshooting with our engineers
- Monitoring the correct timelines (SLA) and ticket flow


Our Requirements
- Very good English skills (in speaking & writing)
- Strong troubleshooting skills
- Customer service and effective communication skills
- MS Office knowledge (especially Excel and Outlook)
- Ability to work on numerous tasks simultaneously
- Very good analytical skills
- Readiness to work on shifts 24/7 (available home office at night and at weekends)


Your Benefits
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw

Dodatkowe informacje

Please add statements:

„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”

„ I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”

Oglądane: 52

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