Role : Graduate Production Services Analyst
Start Date : July 2021
Duration : 18 months
Location : Wroclaw, Poland
Candidates should be available to start the graduate program on August 2021.
- Assignments across various job functions within Technology* that combine learning with skill development through practical work and projects;
- Opportunity to work with industry specialists
- Working in a global team
- Extensive training curriculum
- Ongoing learning assignments to assist in developing technical, professional, interpersonal and leadership skills
- Business exposure
- Career development and networking support from a host of corporate leaders including executive mentors, peer mentors, business stakeholders and a dedicated program manager
- Small, selective program size that allows for more personal attention and support;
- Participants can further develop technical skills/expertise, enhance abilities to build networks across the organization and accelerate their careers;
- Robust onboarding and training curriculum designed specifically for S.E.T.U.P participants;
- Visibility and exposure to senior leaders in small cohorts and/or one-to-one meetings;
- Full commitment from top-level management to make our program the premier technology talent pipeline program within the financial services industry
- Upon successful completion of the program and based on overall business need, S.E.T.U.P participants will be matched to a full-time role, taking into account factors such as business requirements, analyst preferences, and overall performance throughout the program.
- Responsible for contributing to the Production Services (Technology) transformation of a variety of services and applications including Desktop Support, Workplace Technology, Service Now, Incident Management and Response, Change Management, Deployment Support and End User Experience – Platinum Services Support for all Technology platforms and services that support BNY Mellon businesses.
- Provides first line break/fix for systems/networks/applications.
- Work collaboratively as a team member supporting systems in a production environment. Scope of these environments include but is not limited to Microsoft, Linux, Cloud operating systems as well as the applications that run on these platforms
- Support and perform scheduled maintenance and health checks of distributed resources and applications. Provide Level 1 support for technology resources and applications running on Windows and UNIX platforms.
- Assure the safety and stability of corporate infrastructure and minimize customer impact caused by incidents.
- Strive to accomplish this by resolving incidents as close to the point of notification as possible.
- Partner with our peers within other lines of business to improve the overall level of service.
To be eligible, you will be required to have, or be on course to achieving a 2:1 in your degree.
Technology or related degree is essential. This could include, but not limited to Computer Science, Mathematics, Data Analytics, Software Developments, Network Engineering, AI/Robotics Information Technology or other.
Previous technology internship is a plus
You will be focused, motivated and ready to hone your technical skills while increasing your understanding of Banking & Financial Services.