Consumer Service Specialist with Dutch (temporary with remote work option) 37 wyświetleń

An attractive workplace in the Global Business Services (GBS) hub of Swarovski, based in Gdansk, Poland. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the regional spokes and local organizations across the globe. We are searching for a Consumer Service Specialist. The main purpose is to deliver exceptional, seamless consumer support.

ABOUT THE JOB

You are an ambassador of our brand. In this role and together with the team, you will be:

  • Delivering high quality and consistent service by e-mail, phone or chat

  • Resolving queries and complaints by understanding the consumer’s needs, identifying the cause, selecting and ensuring full resolution and customer satisfaction

  • Advising consumers on product information including size, color and stock availability, as well as available promotions, assisting with all on-line order information requests

  • Maintaining service and product knowledge expertise, contributing to internal knowledge data base by ensuring continuous and relevant update of documents, procedures and instructions

  • Ensuring accurate, valid and complete data input, at any time, in all systems

  • Supporting back-end activities of the CRM system and ensuring loyalty program member data is checked and processed

  • Acting as a Consumer advocate in the organization, interacting with other internal departments on a daily basis, to drive positive experiences for Consumers

  • Building sustainable relationships of trust through open and interactive communication

  • Maintaining sensitive information, such as payment and Consumer data, in compliance with local law, e.g. General Data Protection Regulation (GDPR) for EMEA

  • Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization and efficiency & quality improving projects.

NOTE: It’s a temporary position available from Mid May till Mid August.

ABOUT YOU

You are a dedicated Consumer Service Specialist and bring along the following background:

  • Naturally accommodating, service-oriented and passionate about hosting and making people happy.

  • Strong customer service focus and relationship building skills, professional attitude to Consumer service challenges

  • Entry level work experience in a customer and commercially focused environment

  • Knowledge of eCommerce business preferred

  • Work experience in a virtual, multi-national set up

  • Experience in handling ERP (SAP), SAP CRM and/or Service Management Tool (Case management, such as Service Now) preferred

  • Strong communication and negotiation skills

  • Fast learner, with a good understanding of systems and processes

  • Fluency in English and Dutch

  • A comprehensive understanding of the local culture of supported countries would be an asset

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