Help Desk Administrator 29 wyświetleń

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Acting as a single point of contact for all IT related incidents and requests
  • Responding to email messages, web inquiries and phone calls for employees requiring help
  • Providing remote worldwide IT support for end-users
  • Installing and supporting different applications on users PC’s
  • Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
  • Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
  • Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
  • Working with the IT-Ticket-System by handling the tickets under the chosen SLA

Our Requirements

  • Very good English and Polish language skills
  • Basic remote troubleshooting skills and the use of remote troubleshooting applications
  • Knowledge of IT hardware, software and current new technologies
  • Excellent customer service skills with strong attention to details
  • Quick learner with strong time management skills
  • Good knowledge of Windows operating systems
  • Readiness to work on shifts (8-hr fixed shifts)

Would be an asset:

  • Bachelor’s Degree in a field related to IT
  • Previous experience in a similar position
  • Openness to learning new skills

Your Benefits

  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose – possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Company bus from the centre of Wroclaw
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members

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