3-months apprenticeship – Help Desk

At limango, we’ve been shaping the world of e-commerce for over 18 years. Together with our platforms in the Netherlands, Germany, and Austria, we are proud to be part of the OTTO Group, one of Europe’s leading e-commerce players. We offer the largest selection of products for the entire family, making us a go-to shopping destination for millions of customers across Europe. But limango is more than just a platform, it’s a community. We believe in working and growing together, valuing a healthy work-life balance and fostering a culture built on respect, trust, and equality. If these values resonate with you, there’s a good chance you’ll feel right at home with us.

Your role and main tasks

The goal of the Position:

Providing support for daily Help Desk tasks and gaining first experience in the field.

Daily tasks of the position:

Supporting users in their support requests, provisioning, deprovisioning, replacing equipment, troubleshooting basic issues with peripherals, managing equipment stocks, decommissioning equipment.

Projects of the position:

Permanent placement within Help Desk team with further development into other IT Operations teams.

You will need

Professional requirements for the candidate:

Basic IT skills – mainly troubleshooting PC peripherals, connectivity issues, knowledge of different types of cables.
Decent English skills allowing to read and write documentation and follow procedures,
Secondary School diploma (must have).
Nice to have – IT Secondary School diploma (Technikum Informatyczne) .
Personal requirement for the candidate:
Ability to work up to 40 hrs a week from your office in Wroclaw.
Ability to communicate with users and team members.
Ability to follow instructions and procedures.
Willingness to learn and develop within the IT space.

Benefits

Private healthcare- we provide access to the best specialists for you and your loved ones through Luxmed.
Language classes- join English, German, and Polish lessons in small groups, tailored to your current skill level.
Hybrid work model- with flexible hours to fit your daily schedule.
Modern office in the heart of Wrocław- our office is centrally located, close to cinemas, gyms, and a wide variety of great lunch spots.
Multisport card- stay active and healthy with a Multisport card giving you access to numerous fitness clubs and sports facilities.
Wellbeing Program: Discover tools to improve your health and wellbeing. Join daily challenges, expert sessions, and video consultations with specialists. Build lasting healthy habits and boost your lifestyle.
Fruit Mondays & more- we keep our kitchen stocked with fresh fruit, healthy snacks, coffee, sweets and yes, sometimes pizza too.
Team events with great people- we love spending time together after hours,whether it’s fun office meetups or organized outings.

Sounds good?

We look forward to receiving your complete application, including a letter of motivation, references/ certificates, salary expectations and your earliest possible start date. We can’t wait to get to know you. Apply now!

Please kindly include in any and all job postings we publish for Limango Polska Sp. z o.o. the following information, in the language of the job posting.

At Limango Polska Sp. z o.o. the remuneration regulation have been adopted, providing for the possibility of obtaining an additional jubilee award and use (under certain conditions) of certain benefits (a sport card, medical insurance, life insurance). The remuneration is paid in arrears, on the last day of the calendar month. Any other part of the employee’s remuneration is determined by the employment contract.

More Information

Reference number 967
Department Help Desk
Job level intern
Hourly dimension part time
Salary 2000-3000zl

Discipline technical information and telecommunications
Faculty Faculty of Information and Communication Technology
Languages Polish, English
Experience none
Polish required yes
The offer is also available to people with a disability certificate no