At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.
We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.
Program Overview
We are seeking Accounts Receivable Intern(s) to support our global AR team in managing the Collections. The primary focus will be on collections for customers in the US and Canada.
This internship offers hands-on exposure to real-world finance operations in a fast-growing SaaS environment, including communication with North American customers, understanding billing processes, and resolving outstanding accounts.
Interns will assist with outreach to customers, resolving overdue items, updating account notes, and supporting our Zendesk ticket backlog. In some cases, tasks may require late-afternoon or early-evening hours due to time zone differences – this will give interns valuable experience in client communication, business English, and handling real customer situations.
Key Responsibilities:
-
-
- Support the collections process by contacting customers via email and phone regarding overdue invoices. High sense of urgency to get the open balances collected.
- Update account notes, follow-up logs, and status details in NetSuite and Zendesk.
- Review and categorize Zendesk tickets, respond to simple inquiries, and escalate complex issues to AR specialists.
- Assist with clearing the historical backlog of aged invoices, untouched accounts, and pending customer responses.
- Run aging reports and support the team with weekly metrics and customer summaries and participate on weekly account reviews
- Collaborate with Cash App and Billing teams to reconcile payments, credits, and unapplied amounts.
-
Qualifications:
-
-
- Enrolled or recent graduate in Finance, Accounting, Economics, Business Administration, or a related field.
- Strong communication skills in English (written and spoken); comfort with customer-facing communication is a plus.
- Interest in finance, billing processes, and customer account management.
- Strong organization and analytical skills; attention to detail.
- Familiarity with Excel; exposure to NetSuite, Zendesk, or other ERP/CRM tools is an asset (not required).
-
Learning Outcomes:
-
-
- Gain practical experience in AR operations within a global SaaS company.
- Learn how to manage customer accounts, aging reports, and collections pipelines.
- Develop communication skills through direct interaction with US and Canadian customers.
- Understand end-to-end billing, cash application, and dispute resolution processes.
- Acquire hands-on skills in NetSuite, Zendesk, and AR workflow tools.
- Strengthen business English through real case handling and customer follow-ups.
-
Why Join Trackforce?
We’re passionate about building a workplace where innovation, growth, and purpose come together. Whether you’re in the office or working from home part of the week, you’ll be part of a collaborative team that’s committed to delivering real value to our customers — and having fun while doing it.
At Trackforce, we live by our core values:
-
-
- Foster Curiosity
- Lead with Empathy
- Take Ownership and Be Accountable
- Empower Diversity
- Be True and Act with Integrity
-
#LI-Hybrid
At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.
We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.
More Information
- Department Finance
- Job level intern
- Hourly dimension part time
- Salary 4000-5000zl USD 4000-5000zl Month
Email Me Jobs Like These
