Junior Product Support Engineer 12 views

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today’s cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We’re looking for an experienced Technical Product Support Engineer to join our team and report to the Sr. Manager, Product Support in Poland and you’ll be responsible for:

• Providing second line phone/email consultation to independently debug complex security/network problems
• Working with Engineering and assist the customer with testing or troubleshooting
• Reproducing customer issues to verify problems and provide feedback to Engineering and Operations team
• Creating entries in our technical support online database to document any incident resolution that is not found in our knowledge base
• Promoting a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone

What We’re Looking for (Minimum Qualifications)

• Technical capabilities and potential
• 1+ years of experience with HTTP and TCP/IP
• Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
• The ability to read packet captures
• Troubleshooting knowledge, design and implementation experience

What Will Make You Stand Out (Preferred Qualifications)

• A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
• A vendor certification such as CCNA or equivalent of it
• A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls

We offer

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: