Internship in Customer Service – Supply Chain 7 views

Responsibilities

Company Information:

Aliaxis is a global leader in fluid management solutions, dedicated to sustainability and innovation. We design and manufacture pipes and sanitary systems used in residential, commercial, and infrastructure applications. By joining Aliaxis, you’ll be part of a team that tackles some of the world’s most pressing water and energy challenges.

Full job description:

Join the Aliaxis Customer Service Team and support an important project focused on the centralization of customer service processes across EMEA countries. This internship offers hands-on experience in customer service operations, process documentation, and international cooperation.

As an intern, you will work with an internal team based in Poland (Wroclaw), supporting customers from multiple European countries, including Germany, Italy, the UK, Spain, and Poland, while contributing to the standardization of customer service activities.

You will be part of a multicultural environment and gain practical experience in real business processes.

Your Project
Your main task will be to support the centralization and standardization of customer service processes across EMEA. You will help document and structure Order‑to‑Cash processes and support data accuracy and organization.

You will work with internal teams to:

• Map customer service processes across EMEA countries
• Create work instructions and manuals based on recorded processes
• Support customer and stakeholder master data completion
• Assist with document and data archiving (DMS, AX system, Outlook)
• Cooperate with internal customers and project stakeholders.

We offer

1. Hands-on experience in an international business environment across the EMEA region, within Customer Service and Order to Cash processes.
2. Participation in a key project focused on the centralization and standardization of customer service processes in a global organization.
3. Collaboration with cross-functional teams and stakeholders from multiple European countries (including Germany, Italy, the UK, Spain, and Poland).
4. Development of analytical and process-mapping skills, as well as experience working with business documentation and data in corporate systems.
5. Exposure to real-life operational processes in a company that is a global leader in sustainable and innovative fluid management solutions.

Requirements

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